Refund policy

Boutique Clothing & Ready-to-Ship Items

• Returns are accepted for store credit or exchange within 14 days of delivery or pickup.
• Items must be unworn, unwashed, free of stains and odors, and have original tags attached.
• Original shipping charges are nonrefundable.
• Customers are responsible for return shipping costs.
• Clearance and final-sale merchandise cannot be returned or exchanged.

Personalized & Custom-Made Items

All personalized and custom-made items are FINAL SALE.

• This includes embroidered, monogrammed, appliquéd, screen-printed, DTF-printed, and specially ordered items.
• No returns, refunds, or exchanges due to incorrect sizing, color choices, or changes of mind.
• Customers are responsible for verifying all personalization details before payment.
• Orders cannot be canceled or modified once materials have been ordered or production has begun.
• Payment in full is required before materials are purchased.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains an error made by Betsy & Babies, please contact us within 3 business days of receiving your order, with photographs and your order details.

We will work with you to resolve the issue through a correction, replacement, or refund as appropriate.

Order Turnaround

Our standard turnaround time is 5–10 business days, unless otherwise stated. This does not include shipping transit time.